ALLIED FIBREGLASS PRODUCT RETURNS POLICY
STANDARD PRODUCT RETURN
Thanks a lot for shopping with us at www.alliedfibreglass.co.za
We want you to be completely satisfied with your purchase. If you are not completely satisfied, you can return the item to us and we will either replace it or credit your account, subject to the below terms.
- Product is unopened, in the original condition and not damaged. This includes all labels, seals and accessories.
- Return is requested within 7 days of your original purchase, no refunds can be given after 7 days.
- All refunds are subject to a 15% handling fee, and will be refunded according to the original method of payment.
- All returns need to be accompanied by an original proof of purchase, return reference number, as well as the waybill should it have been couriered / shipped.
Should you wish to request a return, kindly fill in the form below clearly stating the reason for your return. Once the request has been processed you will receive a reference number, whereby you can then arrange to send the item back to 161 Voortrekker Road, Maitland, 7405, Cape Town, South Africa. Once the item has been received the return will be processed whereby a credit or replacement will be granted should it meet the necessary criteria. The courier / shipping charges, any damages and the handling fee may however be deducted from the credited amount. If the return is due to an error on our part we will gladly cover the courier / shipping charges for the both the return and sending you another item.
DEFECTIVE PRODUCT RETURN
In the case of receiving goods that appear defective, you can always request to return the item. You can follow the same return process as above. Once the item has been proven to be defective we will gladly issue you with a full credit or replacement of the product. In this case all courier / shipping charges will be covered by us. Should the item be proven adequate you will be responsible for all courier / shipping charges as well as any damage fees.
PACKAGING A RETURN
When returning any items it is required that you package the items securely, and return it in its original packaging with all labels, manuals, and accessories attached. Should any damage occur you be held responsible for the damage fees.
*Kindly note that the determination of product suitability for any particular application is under the buyer’s responsibility.